RETURN & EXCHANGE PROCESS FLOW

 At Jezralex, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via support@jezralex.com or you can give us a call or text at (717) 500-6169. Items sent back to us without first requesting a return will not be accepted.

Please note, any health/wellness items cannot be returned or exchanged.

For items received that are not as we described in our listing and defective items, we cover the return shipping cost and replace the item asap. For all other return/replacement reasons, the customer is responsible for the shipping cost plus a 30% restocking fee. 

HOW TO RETURN OR EXCHANGE AN ITEM

• To begin the returns process, please send an email to our customer service support team at info@jezralex.com with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
• As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
• If your return is accepted, we’ll send you instructions on how and where to send your package.
• Do not send returns to the original address. Returns will need to be sent to the following address: 4203 Union Deposit Road #1050, Harrisburg, PA 17111
• You will be notified when your return has been received. Once received, we can do one of the following options:
• We can refund your original form of payment in 5-10 business days.
• We can send a replacement of the order.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.

Have more questions? Reach out to our Customer Support Team at (717) 500-6169  from Mon-Fri 9am-5pm ET or email info@jezralex.com