Refunds

We do not offer refunds or replacements when customers enter the wrong shipping address.

We offer refunds if you meet the following:

(1) Items must be sent in the same condition as you receive them.

(2) Email us at info@jezralex.com (Name, Order Number, and any information of why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.

Do not send your purchase back to the address from which it came. Returns will need to be sent to the following address: 4203 Union Deposit Road #1050, Harrisburg, PA 17111

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item. 

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.  

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.  

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following channels:

Email : info@jezralex.com
Call/SMS : ✆ (717) 500-6169 Mon-Fri 9am-5pm ET